When our customers need urgent help, we maintain connection to the computers of our customers and implement the necessary operation and adjustments under your supervision as if we are sitting in front of the computer. We use the worldwide renown and actively used Team Viewer database for this operation. With this system, we find solutions to your problems without encountering any security risk and render you the chance of working without interruption.

With TeamViewer remote control database, we connect to your system with the ID number which you give us by using “Remote Support” program. Since this connection can only be made when your computer is on and because the ID number changes at each entry, we can make this connection only when you want it. Thus, we solve your problems without encountering any security risk. 

There are some small steps for you to take in order to receive support from us through remote connection.

• You have to download the Team Wiever program to your computer which will enable us to maintain connection to your computer.
• You have to give us the ID which is generated by Team Viewer via chat, phone or E-Mail.

 

Our problem solving service renders service during duty hours for answering our customers and solving their problems. Your can reach our Telephone Support service through our telephone number 0392 444 2298. Our authorized support attendant will answer your questions and propose you the best solution. Important points in receiving support by telephone;

• Either diagnose the root of the problem or open the misfunctioning module on your screen. Keep some paper and a pen handy for taking notes.
• First give the name of your company, your name, your telephone and fax number to the support attendant and give him time to register this information.
• It is very important to write down the name of the support attendant.
• The support attendant will explain you the route to follow for solving your problem. Note this information down and pass it to your friends who may live the same problem.

You can receive answers to all kinds of your questions and problems regarding to our database solutions from us by contacting us through Softwaremen E-mail Service. Our authorized support team will answer all the mails received from you. All of the emails are being numbered by our system automatically and the previous corresponence can be traced back by our operators. With this system, the latest status of the customer demands are being watched and all of the emails are being responsed.